Kennington Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Man And Van provides removal, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms in full. They are designed to create a clear agreement between the service provider and the customer, covering how bookings are accepted, how payments are made, when cancellations may apply, and how liability is handled. These terms also explain the rules that apply to waste, prohibited items, and the responsibilities of both parties during a move. Nothing in these terms affects any rights a customer may have under UK consumer law.

The service may be arranged for domestic, commercial, or light-duty transport purposes, subject to vehicle availability and operational suitability. Kennington Man And Van reserves the right to decline any job that is unsafe, unlawful, or outside the scope of the service offered. The customer is responsible for giving accurate information when booking, including the size and nature of the items, access conditions, and any special handling needs. Incorrect or incomplete details may result in extra charges, delay, reduced service availability, or cancellation of the booking.

These terms should be read together with any written quotation, booking confirmation, or service agreement issued before the move. In the event of any inconsistency, the specific booking confirmation will take priority for that service only, unless it conflicts with mandatory law. The wording Kennington man and van services in these terms refers to the whole range of moving and transport services offered under the business name, including any additional labour, packing support, or storage-related handling agreed in writing.

Booking Process To secure a booking, the customer must provide the requested details in full and confirm acceptance of the quotation or estimate provided. A booking is not guaranteed until it has been accepted by Kennington Man And Van and any required deposit has been received. The customer should check the booking date, time window, addresses, access information, and the list of items to be moved. Any request to change the booking must be made as early as possible and will only be confirmed if availability allows.

When a quotation is based on information supplied by the customer, it is made on that basis alone. If the actual job differs materially from the description provided, the service provider may amend the price, adjust the crew size, change the vehicle type, or refuse to complete the job if it is no longer reasonably possible. The customer must ensure that parking arrangements, lift access, loading restrictions, and permissions for entry are properly arranged in advance. Any costs caused by poor access, waiting time, or additional distance from the vehicle to the property may be added to the final invoice.

Unless otherwise agreed, the customer or an authorised representative must be present at the start and, where necessary, throughout the service. This helps confirm which items are to be moved, where they should be placed, and whether any changes are required during the job. If the customer is not available and no suitable representative has been appointed, Kennington Man And Van may proceed on the basis of the instructions already provided, or may delay the service until instructions can be verified, with any resulting costs charged to the customer.

Payments All charges are payable in the currency stated on the quotation or invoice, and payment terms will be confirmed at the time of booking. Depending on the size and nature of the job, a deposit, full advance payment, or payment on completion may be required. The customer agrees to pay all fees due for the booked service, including any agreed extras, waiting time, congestion charges, parking costs, tolls, or special handling charges that were not included in the original quotation. Where card, bank transfer, or cash payment is accepted, the relevant payment must be made in full at the agreed time.

If the job takes longer than estimated because of factors outside the control of Kennington Man And Van, the price may be adjusted to reflect the additional time, labour, or vehicle use. This includes situations where items are not ready, access is restricted, lifts fail, parking is unavailable, or the customer requests extra stops or additional items to be collected. Any revised charges will be explained reasonably and must be paid in accordance with the invoice. Failure to make payment when due may result in the suspension of future bookings and, where necessary, the recovery of outstanding sums through lawful means.

Quotations are usually based on the information available at the time and may be fixed-price or estimated-price depending on the job. A fixed price remains valid only if the description of the service and the conditions remain materially unchanged. An estimate is not a guarantee of final cost and may vary if the actual work differs from what was originally set out. The customer should request clarification before booking if any item, condition, or charge is unclear. Kennington man and van services may also apply minimum charges for smaller jobs or short-distance transport.

Cancellations and Amendments The customer may cancel or rearrange a booking by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether any costs have already been incurred by Kennington Man And Van. These may include vehicle allocation, staffing costs, fuel preparation, or loss of business where the booking prevented acceptance of other work. If a deposit has been paid, it may be retained in part or in full to cover reasonable losses, unless a refund is required by law.

If the customer cancels at short notice, fails to provide access, is not present at the agreed time, or is unable to proceed for reasons within their control, the service may be treated as a late cancellation or wasted journey. In such cases, the customer may still be charged for time spent travelling, waiting, or attending the site. Amendments such as changing dates, vehicle requirements, item lists, or collection and delivery addresses are subject to availability and may involve a revised quotation. Any amendment only becomes binding once confirmed by the service provider.

If Kennington Man And Van must cancel or postpone a service due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, road closures, staff illness, or legal restrictions, it will make reasonable efforts to offer an alternative date or another suitable arrangement. The company will not be liable for indirect loss arising from such changes, although any prepayments for services not carried out will be handled in line with applicable law and the actual circumstances of the booking.

Liability and Customer Responsibilities The customer must ensure that all items presented for transport are securely packed, clearly identified, and suitable for removal. Fragile goods, dismantled furniture, loose parts, and items with special handling needs should be disclosed in advance. Unless otherwise agreed in writing, the customer is responsible for taking reasonable steps to protect delicate items, valuables, documents, cash, jewellery, and irreplaceable possessions. Kennington Man And Van may decline to move items that are unsafe to handle, improperly packaged, or likely to cause damage to other goods.

While care will be taken during loading, transit, and unloading, liability for loss or damage is limited to circumstances where it is shown to have been caused by proven negligence of the service provider or its staff. The company will not be responsible for damage arising from pre-existing defects, unsuitable packaging, inherent weakness, normal wear and tear, or the customer’s own instructions. It is the customer’s duty to point out any pre-existing damage before the move starts, especially for furniture, appliances, or items with delicate surfaces. The service provider is not responsible for loss caused by inaccurate labels or failure to verify item lists.

The customer must also ensure that the property, the route, and the access points are safe for the work to take place. This includes clearing pathways, protecting floors where necessary, and advising of stairs, narrow corridors, low ceilings, parking restrictions, or any other obstacle that may affect the move. If an item is too large to fit through an access point, or if disassembly is required and has not been agreed, the customer may be charged for the additional time spent. Kennington man and van staff are not required to carry out work that appears dangerous or unlawful.

Waste Regulations and Prohibited Items If the service includes the removal or disposal of unwanted items, the customer agrees that all waste will be described truthfully and handled in accordance with UK environmental and waste legislation. Kennington Man And Van will only remove waste that it is legally permitted to transport and dispose of through authorised facilities or approved routes. The customer must not ask for the removal of controlled, hazardous, or illegal materials unless prior written agreement has been given and all legal requirements have been met. Applicable records, fees, and handling conditions may apply where waste transfer documentation is required.

Items that are hazardous, contaminated, explosive, corrosive, toxic, biohazardous, or otherwise restricted may be refused. This includes, but is not limited to, chemicals, asbestos, medical waste, gas bottles, flammable liquids, and items carrying a legal or safety risk. The customer is responsible for ensuring that any waste presented for collection is correctly classified and lawful to move. If prohibited items are found during the service, the company may stop work, separate the offending items, or arrange safe alternative disposal at the customer’s expense if legally permissible.

The customer must not include illegal goods or stolen items in any load. Where the service provider reasonably believes that an item is unlawful, dangerous, or undeclared waste requiring special treatment, it may refuse the item without liability. Kennington Man And Van is not responsible for fines, penalties, or third-party claims resulting from the customer’s failure to comply with waste regulations, misdescription of materials, or breach of environmental rules. The customer should keep a record of any waste-related arrangement where appropriate for their own compliance purposes.

Vehicle, Access, and Service Conditions The customer must provide suitable loading and unloading access and ensure that any permissions needed for parking or entry have been obtained in advance. If the vehicle cannot park safely or legally close enough to the property, the customer may need to arrange alternative access, pay for extra labour, or accept delay. Waiting time caused by access problems, security checks, missing keys, locked premises, or incomplete instructions may be charged. These charges are part of the service conditions and are payable as additional costs where reasonable.

Any item that is particularly heavy, awkward, valuable, or difficult to move should be identified before the booking is confirmed. This allows the service provider to allocate the appropriate staff and equipment. Kennington Man And Van may refuse to move items that exceed safe handling limits or require specialist equipment not included in the agreed service. Where the customer instructs staff to continue despite warning of risk, any resulting damage or delay may fall outside the company’s liability. The customer accepts that certain items may require dismantling, reassembly, or special positioning, which may incur extra charges if not included in the original scope.

It is also the customer’s duty to protect children, pets, and members of the public from the working area. The service provider is not responsible for supervising non-staff persons, and any interference that causes delay or increases risk may affect the timing and price of the move. If the customer requests that items be moved in a manner that is unsafe, illegal, or inconsistent with these terms, Kennington man and van services may refuse without breach of contract.

Insurance, Claims, and Complaints The company may hold appropriate motor, public liability, or goods-in-transit cover as required for its operations, but the scope of any such cover is limited to the policy terms and exclusions in force at the relevant time. The customer should not assume that all losses are insured. For any claim relating to damage or loss, the customer must notify Kennington Man And Van as soon as reasonably possible and provide supporting information, including photographs, item details, and any relevant documentation. The company may require access to the item or property to investigate the complaint properly.

Claims will not be accepted for damage caused by incorrect packing, normal deterioration, pre-existing faults, or the customer’s own handling. The company will not be liable for indirect, consequential, or financial losses such as loss of profit, loss of opportunity, or emotional distress, except where the law does not allow such exclusion. Any liability that cannot lawfully be excluded will be limited to the minimum extent permitted by law and, where appropriate, to the value of the affected service or item as reasonably evidenced.

If the customer wishes to complain about the service, the complaint should be raised promptly so that the matter can be reviewed while the relevant facts remain available. Kennington Man And Van will consider reasonable complaints in good faith and may request further information before responding. No complaint procedure in these terms removes the customer’s legal rights, but the customer agrees to give the company a fair opportunity to investigate and resolve the issue first where possible.

Termination, Variation, and Governing Law The company may suspend or end a booking immediately if the customer breaches these terms, provides false information, behaves abusively, or creates an unsafe or unlawful working environment. In such circumstances, any sums due up to the point of termination remain payable. Kennington Man And Van may also vary these terms from time to time for future bookings, but any change will not affect a booking already confirmed unless required by law or agreed by both parties. If any part of these terms is found to be unenforceable, the remainder will continue in force.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By using the service, the customer acknowledges that they have read, understood, and agreed to these terms before the move begins. The phrase Kennington man and van throughout this document refers to the service brand and its associated moving operations, whether quoted in full or in shortened form.

Where the customer acts on behalf of a business, charity, landlord, or other organisation, that person confirms they have authority to bind the organisation to these terms. Any reference to the singular includes the plural where relevant, and headings are included for convenience only. The use of italic wording and underlined emphasis in this document does not change the legal meaning of any clause; it is included to improve readability and highlight important points. Kennington Man And Van thanks customers for providing accurate instructions and lawful waste descriptions so that each service can proceed efficiently and safely.