Privacy Policy
Kennington Man and Van Privacy Policy
This Privacy Policy explains how Kennington Man and Van collects, uses, stores and protects personal data relating to our customers. It applies to all Kennington Man and Van customers within our service area, whether you contact us online, by phone, or in person, and whether you make an enquiry, request a quote, or use our man and van services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Personal Data We Collect
We collect only the personal data necessary to provide our services, manage our relationship with you, and comply with our legal obligations. The types of data we may collect include:
Identification and contact details such as your name, postal address, service addresses for collection and delivery, and contact details such as telephone number and method of communication.
Service and booking information such as details of the items to be moved, property access information, preferred dates and times, booking history, and any special instructions you provide.
Transactional information such as details required for invoicing, payment status and records of services provided. We do not store full payment card details in our own systems if you pay by card through a payment processor.
Communication records such as emails, messages, and notes of telephone conversations relating to enquiries, quotes, bookings, feedback, or complaints.
Technical information if you visit our website, such as basic usage data and device information, to help us improve our services. This may include IP address, browser type and access times, where such processing is necessary and proportionate.
Lawful Bases for Processing Your Data
We process your personal data only when we have a valid lawful basis under data protection law. Depending on the situation, we may rely on the following lawful bases:
Contract: We process your data when it is necessary to take steps at your request before entering into a contract, such as providing a quote, and when it is necessary to perform a contract with you, such as carrying out a booked man and van service.
Legal obligation: We process certain data to comply with legal and regulatory requirements, such as record keeping, tax, accounting, and responding to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate interests, and where your rights and freedoms do not override those interests. Examples include managing our business operations, preventing fraud, improving our services, and handling general customer queries.
Consent: In limited cases we may rely on your consent, for example if you choose to receive certain forms of optional marketing or communications. Where processing is based on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, confirm availability and arrange bookings for our man and van services.
To deliver and complete the man and van services that you have requested, including contacting you about timing, access and delivery details.
To manage our customer relationship with you, including responding to enquiries, handling feedback or complaints, and providing customer support.
To issue invoices, process payments through third party payment processors, and maintain accurate financial records.
To manage and improve our operations, including scheduling, logistics planning, staff training, and service quality monitoring.
To comply with our legal and regulatory obligations, including tax, accounting and record retention requirements.
To protect our business and our customers, including fraud prevention, security and handling disputes.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary to provide our services or to comply with legal obligations. These third parties act as data processors or, in some cases, as independent controllers.
We may share data with service providers who act on our behalf, for example:
Payment processing providers who handle card or electronic payments in a secure manner.
IT, software and hosting providers who support our website, communication systems and data storage.
Professional advisers such as accountants or legal advisers, where necessary for business administration or in connection with a dispute.
We require our data processors to handle personal data securely, to use it only for the purposes we specify, and to comply with data protection law. Where required, we put appropriate contracts in place with our processors to protect your data.
We may also share data with public authorities, regulatory bodies or law enforcement where we are legally required to do so, or where this is necessary to protect our rights, property or safety, or the rights, property or safety of others.
International Transfers
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use service providers located outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your personal data in accordance with applicable data protection laws.
Data Retention
We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, we retain data relating to quotes and bookings for a period that allows us to manage our ongoing relationship with you, respond to any questions or complaints, and comply with statutory retention periods. Financial and invoicing records will typically be kept for a period required by tax and accounting laws.
When we no longer need your personal data, we will delete it or anonymise it so that it can no longer be linked back to you.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and procedures for handling suspected data breaches.
While we strive to protect your personal data, no system is completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always consider and respond to any request you make in accordance with the law.
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to ask us to delete your personal data. This right is not absolute and may be limited by our need to retain certain data for legal or legitimate business reasons.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we are dealing with a request to correct inaccurate data.
Right to data portability: In certain circumstances, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller.
Right to object: You have the right to object to certain types of processing, including processing based on legitimate interests, where you believe your rights and interests outweigh our reasons for processing.
Rights in relation to automated decision making: Kennington Man and Van does not carry out solely automated decision making that has legal or similarly significant effects on individuals. If this changes, we will update this Privacy Policy.
If you wish to exercise any of your rights, please contact us and provide sufficient information for us to identify you and respond to your request securely.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
