Terms and Conditions
Kennington Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Kennington Man and Van provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Service means any removal, man and van, transport, delivery, loading, unloading, packing, furniture handling or related service provided by us.
We, us and our mean Kennington Man and Van.
You and your mean the person, company or organisation booking or using our services.
Goods means the items, belongings, furniture and other property that you ask us to handle, move, transport or store.
Premises means the collection and delivery addresses, and any other locations where we are asked to provide services.
2. Scope of Services
We provide man and van and removal services, including household moves, small office moves, item collections and deliveries, and related loading and unloading services. The exact scope of services for each booking will be detailed in our booking confirmation, based on the information you provide at the time of enquiry.
Our services do not include specialist removals such as fine art handling, hazardous goods transport, or mechanical dismantling and reassembly, unless expressly agreed in writing in advance. We also do not provide plumbing, electrical disconnection or reconnection, or structural work.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing details of the required service, including collection and delivery locations, access details, approximate volume or list of goods, and any special requirements. Quotations are based on the information you provide and are subject to amendment if that information is incomplete or inaccurate.
All quotations are estimates only unless expressly stated as a fixed price. Time-based quotations may vary depending on actual hours worked. Any indication of timing, including arrival windows, is provided in good faith but is not guaranteed, as traffic and other external factors may affect timing.
3.2 Confirming a booking
Your booking is only confirmed when we explicitly accept your booking request and send you a booking confirmation. We reserve the right to decline any booking at our discretion.
At the time of booking, you must provide accurate information about:
The addresses for collection and delivery.
Parking arrangements and access restrictions.
The number of floors, lift availability, and any narrow staircases or hallways.
The nature, quantity and approximate weight of goods.
Any particularly heavy or bulky items, such as pianos, safes or large appliances.
Failure to disclose relevant information may result in additional charges, delays or the refusal to move certain items.
3.3 Changes to bookings
If you wish to change your booking, including date, time, addresses or scope of work, you must inform us as soon as reasonably possible. Changes are subject to our availability and may result in a revised quotation. We are not obliged to accommodate changes if we are already committed to other bookings.
4. Prices and Payment Terms
4.1 Pricing structure
Our charges may be based on time, distance, volume, fixed price, or a combination of these, as detailed in the quotation or booking confirmation. Additional charges may apply for:
Work outside normal hours.
Extra labour or vehicles required on the day.
Delays caused by circumstances outside our control, including waiting time for keys, parking difficulties or restricted access.
Carrying goods up or down more flights of stairs than originally stated.
Handling unusually heavy, bulky or fragile items not declared at the time of booking.
4.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking. The amount and due date for any deposit or prepayment will be specified at the time of booking. If you fail to pay a required deposit or prepayment by the due date, we may treat the booking as cancelled by you.
4.3 Payment methods
Payment terms will be explained at the time of booking and on your booking confirmation. Unless otherwise agreed, all balances are due on or before completion of the service. We reserve the right to refuse to release goods or complete unloading until full payment has been received.
4.4 Late payment
If payment is not made when due, we may charge reasonable administration and late payment fees. We also reserve the right to take appropriate steps to recover unpaid amounts, including using collection agencies or legal action, and to recover our costs of doing so where permitted by law.
5. Cancellations and Rescheduling
5.1 Cancellations by you
If you need to cancel your booking, you must notify us as early as possible. Our standard cancellation charges are as follows, unless different terms are stated in your booking confirmation:
Cancellation more than 7 days before the scheduled service: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
Cancellation between 7 days and 48 hours before the scheduled service: we may retain part or all of any deposit to cover our costs and lost bookings.
Cancellation less than 48 hours before the scheduled service or on the day of service: we may charge up to 100 percent of the agreed price.
5.2 Rescheduling by you
If you wish to reschedule your booking, we will try to accommodate your request, subject to availability. If you reschedule at short notice, we may treat this as a cancellation and rebooking, with cancellation charges applied as above.
5.3 Cancellations or changes by us
In rare cases, we may need to cancel or alter your booking due to reasons beyond our control, such as vehicle breakdown, severe weather, staff illness or safety concerns. In such cases, we will notify you as soon as reasonably possible and, where practical, offer an alternative date or time. Our liability is limited to a refund of any amounts you have paid for services not provided. We are not liable for consequential losses arising from such changes or cancellations.
6. Your Responsibilities
6.1 Access and parking
You are responsible for ensuring that suitable access and parking are available at all relevant premises. This includes arranging permits where required, informing us of parking restrictions, and ensuring driveways or access roads are passable. Any parking charges, fines or penalties incurred due to inadequate information or arrangements may be charged to you.
6.2 Preparation of goods
You must ensure that all goods are properly packed and ready for transport, unless we have specifically agreed to provide packing services. Fragile goods should be carefully protected, and boxes should be suitably strong and not overloaded. All appliances should be disconnected, emptied and prepared in accordance with the manufacturer’s instructions.
It is your responsibility to remove any fixtures or fittings you wish to move and to secure or remove doors, drawers or loose parts where necessary for safe transport.
6.3 Prohibited and restricted items
You must not ask us to move or transport any items that are illegal, hazardous, explosive, flammable, corrosive or otherwise dangerous, including but not limited to gas cylinders, fuel, paint, solvents, firearms, ammunition and chemicals. We also reserve the right to refuse to move cash, jewellery, precious metals, important documents, perishable goods or animals.
If you include any prohibited or restricted items in your goods without our knowledge, you do so entirely at your own risk and you will be responsible for any loss, damage, expense or injury that results.
7. Waste, Disposal and Recycling Regulations
7.1 General waste handling
We are not a licensed waste carrier for general household or commercial waste unless clearly stated in your booking. We cannot legally remove, transport or dispose of mixed household waste, building rubble or other controlled waste except in compliance with applicable waste regulations.
7.2 Disposal of unwanted items
If you ask us to dispose of any items, this must be explicitly agreed in advance. Additional charges will apply for collection, handling, disposal fees and any required documentation. We may refuse to remove items if we believe doing so would breach waste regulations or local authority rules.
7.3 Hazardous or restricted waste
We will not carry or dispose of hazardous waste, including but not limited to asbestos, chemicals, medical waste, oil, fuel, solvents, gas cylinders or any materials classified as hazardous or special waste. You are responsible for arranging lawful disposal of such items.
7.4 Compliance
We reserve the right to refuse to remove or transport any items where we believe that doing so would breach environmental, waste, health or safety regulations. Any fines, penalties or costs arising from your failure to comply with waste regulations, or from the misdescription of items, may be charged to you.
8. Our Responsibilities and Liability
8.1 Reasonable care and skill
We will carry out our services with reasonable care and skill and in accordance with these Terms and Conditions. We will take reasonable steps to protect your goods and premises while providing our services.
8.2 Limits of liability for loss or damage
Our liability for loss of or damage to goods is limited to the reasonable cost of repair or replacement, taking into account age, condition and market value, and subject to any further limitations clearly stated in your booking confirmation. We are not liable for:
Normal wear and tear, superficial marks, or cosmetic damage that occurs despite reasonable care.
Loss or damage resulting from pre-existing defects, weaknesses or inherent conditions of the goods.
Mechanical or electrical faults in appliances or equipment unless there is clear evidence of our negligence.
Loss of data or software.
Items packed by you, where damage results from inadequate or improper packing.
8.3 Excluded types of loss
We are not liable for indirect or consequential loss, including loss of profits, income, business, contracts, opportunity or goodwill. We are not liable for any losses arising from delays caused by traffic, road closures, weather, third party actions or circumstances beyond our reasonable control.
8.4 Maximum liability
Unless otherwise agreed in writing, our total aggregate liability to you for any claim arising out of or in connection with our services, whether in contract, tort or otherwise, is limited to a reasonable amount proportionate to the value of the goods being transported and the charges paid for the service.
8.5 Claims and notification
You must inspect your goods and premises as soon as reasonably possible after completion of the service. Any loss or damage that you believe is our responsibility must be reported to us in writing as soon as practicable, with reasonable details and evidence. Delay in notifying us may affect our ability to investigate and may prejudice your claim.
9. Insurance
We maintain appropriate insurance related to our services, in line with legal requirements and industry practice. However, our insurance may not cover all items or values. You are strongly advised to arrange your own additional insurance cover for high-value or especially fragile items, or for greater protection than our standard cover provides.
10. Health and Safety
We reserve the right to refuse to carry out any task that, in our reasonable opinion, would place our staff, vehicles or third parties at unnecessary risk. This may include lifting items beyond safe manual handling limits, working in unsafe environments, or moving goods through dangerous or unreasonably tight spaces.
You must ensure that all premises are reasonably safe and accessible, that walkways are clear, and that children and pets are kept away from areas where we are working.
11. Delays and Events Beyond Our Control
We will use reasonable efforts to arrive and complete work within agreed time frames. However, we cannot be held responsible for delays caused by events beyond our control, including traffic congestion, accidents, road closures, breakdowns, extreme weather, strikes or other unforeseen circumstances. Where such events occur, we will take reasonable steps to minimise disruption and keep you informed.
12. Subcontractors
We may use vetted subcontractors or partner operators to carry out some or all of the services under your booking. These Terms and Conditions will apply to any such services, and we remain responsible for the overall performance of the contract.
13. Complaints
If you are dissatisfied with any aspect of our service, you should raise this with us as soon as possible so that we have an opportunity to address your concerns. We will review your complaint in good faith and respond within a reasonable time. This complaints process does not affect your statutory rights.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual disputes or claims, are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any such disputes or claims.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement or representation that is not set out in these documents.
15.2 Variation
No variation of these Terms and Conditions is effective unless it is agreed in writing by us. We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.3 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions will continue in full force and effect.
15.4 No waiver
Failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
15.5 Third party rights
No person other than you and us has any rights under these Terms and Conditions, whether under legislation relating to third party rights or otherwise.
